Customer Service Associate at Amazon - Cedar Rapids ( Part - time

Role Summary

Key Information

• Position: Customer Service Associate. Company: Amazon.
• Location: On-site in Cedar Rapids, IA.

The Opportunity

• Career Impact: This role offers direct involvement in critical projects and clear paths for advancement.

What We Offer

• Salary: $16-$20/Hour (approx. $3.1k/Month).
• Benefits: Standard comprehensive benefits package included.

Who You Are

• Required Profile: Results-driven individual with proven skills in your professional skills.

Role Focus

• Core Responsibilities: Centered on your professional skills within the Customer Service, Call Center industry.

Why Join Amazon?

• Work Environment: You will work with a focused, high-performing team.

Original Job Posting

Job Description

Join our customer service team and provide world-class support to Amazon customers from one of our vibrant call center locations. As a Customer Service Associate, you'll answer questions, troubleshoot issues, and resolve problems via phone, chat, and email. This role requires excellent communication skills and a passion for helping people.

Responsibilities:

• Provide customer support and resolve issues via phone, chat, and email.
• Troubleshoot problems with orders, deliveries, and accounts.
• Navigate multiple computer applications to research and review policies.
• Maintain a high level of customer satisfaction.

Benefits Include:

• Comprehensive Health Benefits: Medical, dental, and vision insurance for eligible employees.
• Paid Training: We provide comprehensive, paid training.
• Career Growth: Opportunities for advancement within our global customer service network.